The COVID-19 pandemic has provided us an opportunity to participate in a global “beta-test” of Web-only based remote work. No web scientist could have conceived that we would have this “opportunity” to reimagine the Future of Work. Individuals around the world have switched to work-from-home or work-from-anywhere arrangements and rely on digital tools to support teamwork. This workforce must contend with challenges they did not encounter in face-to-face jobs, but also have benefited from new opportunities created by digital technologies.
The impacts of Web-based work reverberate all the way from the psychological states of workers (including burnout), their teaming processes and outcomes, sociological concerns (such as work-life balance), economic issues (related to labor rights in the gig economy), to geopolitical concerns (such as data privacy and protection, effects on carbon footprint). The workshop will reflect on the changing nature of work across all of these levels, identify factors that explain these changes, and how we can learn from the “new” normal to prepare for a better “next” normal. By doing so this workshop seeks to facilitate multidisciplinary dialog and research examining challenges and opportunities stemming from digital and remote work on the Web. Topics relevant to this workshop include, but are not limited to: remote work, virtual teaming, enterprise social media (ESM), computer-supported cooperative work, digital platforms, human-AI teaming, work in the gig economy, crowdsourced labor, work-life balance in the digital age, the well-being of remote workers, and workplace communication technology. We especially encourage findings about remote work and digital collaboration that are relevant in the aftermath of COVID-19 (but not necessarily relying on COVID-19 related data).